FAQ

Questions? We Have Answers.

ABOUT HOPTOWN

What is Hoptown?
Hoptown is you. Hoptown is us. Hoptown is the community of people dedicated to the growth and betterment of the craft beverage industry. We help each other so that we can all benefit. Our goal is to make new friends, help you, and watch you grow.

OUR PRODUCTS & SERVICES

What’s the difference between standard custom stock and premium custom handles?
All of our tap handles are customized to best represent your brand, but there are a few differences:
Standard Custom Tap Handles
Pick from a pre-defined set of shapes, and then let us know how you would like to have them customized to suit your needs. These are perfect for you if you’re looking to order smaller amounts of handles (<100), have budget restrictions, or have a limited timeframe to get your handles.
Premium Custom Tap Handles
This is where you get whatever you want. Go crazy! Gold plated tap handle? No problem (as long as you’re willing to pay for it). These are a great option for breweries looking to order more than 100 handles and who are willing to spend a little more to get exactly what they want.
Standard
Premium
XCustom PaintX
XDigital PrintingX
XLaser EngravingX
XChoice of FinishX
XNo Setup FeesX
XRush Production AvailableX
X3D proofsX
XPrototype includedX
XDifferent or multiple materialsX
XCustom ShapeX
How good is your quality?
Do you hate it when your tap handles break? So do we! Cast resin handles are notorious for shattering on impact or with frequent use. Most of our handles are made from lightweight and durable hardwoods and we design all our handles with durability in mind. We know exactly how these handles get treated out in the marketplace. One example of this is our unique internal thread system which resists loosening and stripping of the threads from the handle. Still not convinced? Well don’t worry, if anything goes wrong with your handles, we will find a make it right with you.
Where are the tap handles made?
All of our handles are made right here in the good ol' US of A from responsibly-sourced materials and environmentally-friendly finishes. We take a tremendous amount of pride in handcrafting tap handles while maintaining very competitive pricing. Why put all the time and energy into handcrafting your beverages just to have your tap handles made overseas?

Take pride in being CRAFT!!! We do!
What’s the pricing like?
What also sets us apart from other tap handle companies is not only how we treat our clients, but also how we price your tap handles. With many tap handle companies, you have to pay huge "one-time setup fees", “mold fees”, or “sample fees”, which are meant to keep you coming back to that manufacturer because you're now financially invested with them. We keep you coming back by treating you with kindness and respect, and working our tails off to create a product that you're stoked with and really want to keep ordering. We give you a simple, highly competitive, per-handle price and you only pay that plus shipping from Portland, OR.
Do you offer a tap handle subscription program?
Do you use 500 or more tap handles per year? If so, we’d be happy to discuss a Purchase Order agreement where you get bulk pricing and spread out the production and delivery of your tap handles over the course of a year. We will provide regular monthly or quarterly delivery of tap handles to suit your needs.

The great thing is that you don't have to pay for all of them up front. Easy monthly payments will make your bookkeeper and accountant SO HAPPY. Since we don't source anything overseas, we have total control of production and can produce your handles in the way that best suits your needs.
What does “Fast, Friendly, and Honest Service” mean?
Our goal is for every client to be a return client. We aim to get you to come back by treating you with the respect that every client deserves, because it's the right thing to do. We'll respond to your questions as soon as possible (usually within a few hours), so you don't have to sit around waiting for answers. We’re also not going to promise you something we can’t deliver on, and we’ll be honest with you about our capabilities and process. Making slick looking tap handles might also help keep you coming back also.
How do you make sure the tap handle faces forward?

ORDERING

What’s the process?
1) Fill out the contact form and let us know what you’re looking for and how we can help you. If you have designs or artwork, feel free to include them. We’ll follow up with you within 1 business day. 

2) Design and Quote: Your dedicated tap handle designer will prepare a 3D rendering of your tap handle along with a quote for your review.

3) Production: Once the design is approved, we’ll get production of your handles moving on your timeline. For premium custom handles, prototypes are included in your pricing.
How long does the process take?
Our normal turnaround times are as follows
Standard Custom Handles
15-20 business days (3-4 weeks)
Premium Custom Handles
Design Phase
 • Varies, but usually around 2 weeks
Prototyping Phase
• 3-4 weeks + shipping
Production Phase
• 4-6 weeks + shipping
Rush Options
If you need your handles sooner than these timelines, we can rush your order for an additional fee and knock off a few weeks or more.

Do you have any minimums?
Nope. However, price and quantity are closely tied. If you’re looking at Premium Custom Handles, we recommend ordering at least 100 handles to keep your prices in a more “reasonable” range. We highly recommend our Standard Custom Handles if you’re interested in anything less than 100 handles. Ok, we actually do have a minimum. You have to order at least 1 handle. We don’t do half handles.
How many handles should I order?
So many. So, so many tap handles. Way more than you could ever need! But seriously, we are happy to work up pricing for you at various quantities. We have worked with hundreds of breweries and have a pretty good idea of what breweries of various sizes are ordering, and would be happy to share our knowledge and experiences with you. If you’re working with a distributor, we recommend asking them for their recommendation as well.
Will you rush my order?
We do have rush options available at an additional fee for all of our tap handle options. Also, our Standard Custom Handles have quicker turnaround times than our Premium Custom Handles, so that’s another way to speed things up. If you need something immediately, we have non-custom tap handles ready to ship in our Store
I received by order and one of my handles has a defect or there’s some other problem. What do I do?
First, scold us in your best grown-up voice. Next, let us know, and we will do whatever it takes to make it right. We do our best to ensure that you receive the highest quality handles we can produce, but sometimes things happen that we couldn't see or couldn't predict, or slipped through our QA process. We’ll work with you to figure out the best way to make it right for you.
Do you have templates for me to design my own stock handle?
Yes! They can be downloaded here.
I don’t have artwork ready, will you create the artwork for me?
Sure thing! We’re happy to help out with artwork. Basic layout work is included in our pricing. If you need more extensive graphic design work, we are glad to do that as well for an additional fee.
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